The outbreak of the Coronavirus has prompted the government to issue strict guidelines for the hospitality sector to avoid the possible transmission of the disease. The health and wellbeing of our staff and customers are our top priority. To help minimise the spread of COVID-19 and ensure the King’s Head Dullingham stays a safe place to visit we have put in place extra measures.
Please DO NOT visit the King’s Head if you answer yes to any of the following:
- In the last 14 days, do you think you may have had symptoms of COVID-19: fever, coughing, breathlessness, sore throat, loss or change in your sense of smell/taste?
- In the last 14 days have you been in contact with someone who has COVID-19?
- Do any members of your household currently have any symptoms of COVID 19?
NHS Test and Trace
As from September 14th, it is mandatory for us to take contact details from our customers in order to support the NHS Test and Trace programme. We display the NHS Covid App QR code for scanning, which is our preferred method of recording information, and also have individual customer record forms for completion should you prefer not to use the NHS App. We will keep your details (name, contact number and time of arrival) safe and in compliance with GDPR legislation and will only share with NHS Test and Trace if requested. We will not use your details for any other purposes or pass them on to anyone else and they will be securely destroyed after the 21-day period expires.
Protecting you and our staff
All our staff will be temperature checked on arrival for their shift. Any member of staff that displays signs of a fever will be sent home and asked to self-isolate and contact the NHS-111 online COVID-19 services. All staff will be instructed to thoroughly wash their hands on arrival at work and at regular intervals throughout their shift. In line with government guidelines introduced on 24th September, all front of house staff are to wear face masks
Cleaning and sanitising
Enhanced cleaning and sanitising regimes will be in place. In addition to the regular cleaning carried out to ensure good food safety and hygiene, frequently touched areas such as counter tops, switches, chip and pin machines, and all contact surfaces, equipment and kitchen utensils will be thoroughly cleaned and sanitised. All soft furnishings, cushions, etc have been removed to allow ease of cleaning and sanitising. Dining tables and chairs are cleaned with antibacterial cleaner after each use. Hand sanitiser stations are positioned throughout the restaurant which we encourage our guests to use on arrival and during their visit.
As from September 14th, no more than six people will be able to meet socially in any surroundings. The King’s Head has been reconfigured to ensure our guests are able to follow the physical distancing guidelines. This includes removal of sofas and coffee table in the relaxed seating area, distancing of tables and allowing only one individual to use the bathrooms at a time.
We are asking all guests to arrive promptly at the time of their booking. Reservation times have been laid out to ensure minimal congestion in and out of the building. A hand sanitiser station has been set up upon entrance to the restaurant and we ask our guests to sanitise their hands before entering and leaving the premises. Additional sanitiser stations have been set up in other areas of the restaurant. We ask that you keep any coat/jackets/outerwear with you during your visit. Please do not hang on the wall-mounted coat-hooks.
To avoid congregation of guests and minimise risk, we are directing guests straight to their tables where your drinks order will be taken
For the time being, our menus and wine list will be ‘one-use’ only.
Staff will keep their distance during service and make minimal contact with our clients, whilst still providing a professional and attentive service. All front of house staff wear face masks/visors in line with the current government directives
Payments via contactless card are preferred and a cough and sneeze screen is in place at the till.
We have installed locks on the first door of the bathrooms, as opposed to locks only on the individual cubicles. This provides our guests sole use of the bathrooms, preventing congregation in a small area and allowing our guests to maintain the physical distance guidelines. Both bathrooms have hand sanitiser and antibacterial wipes which we politely ask you to use to wipe down hard surfaces after use.
In line with the current government enforced restrictions, the King’s Head will close at 10pm. Last orders for any after-dinner drinks will be taken at 9.30pm.
Even with the safety measures implemented by the King’s Head, it is impossible to eliminate all risk and there remains the potential for unintended transmission of COVID-19 between staff and customers/customers and staff. We polity ask therefore that all customers play their part in minimising the risk to themselves and others and help reduce the spread of Covid-19
If you have any queries or concerns before or during your visit, please do not hesitate to
Thank you for your support
The King’s Head